At virtualsgb, we strive to provide our customers with the best experience possible. We understand that sometimes you may need to return or exchange a digital product, and we want to make that process as smooth as possible for you.
To be eligible for a refund or return, the digital goods you have purchased must be unused and in the same condition as when you downloaded them. They should also be accompanied by the original documentation or license key.
Please note that not all digital goods are eligible for return or refund. Items such as software licenses, music, movies, and e-books cannot be returned once downloaded. Hence, it is important to ensure that you choose the right digital product before making a purchase.
If you are experiencing any technical issues with the digital goods you have purchased, please get in touch with our customer support team. We will do our best to assist you and resolve any problems you may be facing.
- If you need to request a refund or return, please contact our support team within 30 days of your purchase. After this period, we may not be able to offer you a refund or return.
- We may require proof of purchase, such as the order number or transaction details, to process your refund or return request. Please have this information ready when contacting our support team.
- Once your refund or return request is approved, we will initiate the process and provide you with further instructions on how to proceed.
Please ensure that you have carefully read and understood our refund and returns policy before making a purchase. By downloading our digital goods, you acknowledge and agree to abide by the terms outlined in this policy.
Our aim is to ensure your satisfaction with our digital goods, and we appreciate your understanding and cooperation with regards to our refund and returns policy.
If you have any questions or concerns regarding our refund and returns policy, please feel free to reach out to our customer support team. We are here to assist you and provide any clarification you may need.
- We do not provide refunds or returns for digital goods that have been altered, modified, or tampered with in any way.
- Any unauthorized distribution or sharing of our digital goods is strictly prohibited. If we discover any breach of our licensing terms, we reserve the right to deny refunds or returns.
- virtualsgb is not responsible for any loss or damage caused by the use or misuse of our digital goods. It is your responsibility to ensure the compatibility and suitability of the product for your specific needs.
- In the case of a refund, the amount refunded will be based on the original purchase price minus any applicable fees or charges.
Refund and Returns Process
To request a refund or return, please contact our customer support team at the earliest. They will guide you through the process and provide you with the necessary information and instructions.
Once your refund or return request is received, our team will review it and assess the eligibility based on our refund and returns policy. We may require additional information or documentation to complete the process.
Refund and Returns Eligibility
In order to be eligible for a refund or return, the digital goods must meet the following criteria: 14.core/paragraph.content: 1. The product is unused and in its original condition.
We understand that sometimes it may be necessary to return or exchange a product. At virtualsgb, we want to ensure a smooth and hassle-free refund and returns process for our valued customers. Please take a moment to familiarize yourself with our refund and returns policy, as it outlines the steps you need to follow in order to initiate a return or request a refund.
2. The digital goods are accompanied by the original documentation or license key.
3. The request is made within 30 days of the original purchase date.
Refund and Returns Approval
Once your refund or return request is approved, we will initiate the process and provide you with further instructions on how to proceed. This may include returning the product or accessing a return portal for digital goods.
Refund and Returns Rejection
Should your refund or return request be rejected, we will provide you with a clear explanation of the reasons behind our decision. We may suggest alternative solutions or options to address your concerns.
Refund and Returns Timeframe
Once your refund or return request is approved, we will strive to process it as quickly as possible. The timeframe for refund processing may vary depending on the payment method used and any associated processes or policies of the payment provider.
For digital goods, the return process may involve deactivating or uninstalling the product, as well as providing proof of compliance with our licensing terms.
Refund and Returns Communication
We will communicate with you throughout the refund and returns process via the contact information provided during the initial purchase. Please ensure that your contact details are accurate and up to date to avoid any delays or miscommunication.
We may need to contact you to verify certain details or request additional information to facilitate the refund or return process. It is important to respond promptly to our inquiries to avoid any further delays.
Our customer support team is available to assist you with any questions or concerns you may have during the refund and returns process. Please do not hesitate to reach out to us.
We appreciate your patience and understanding as we work towards resolving your refund or return request in a timely and satisfactory manner.
Contact Us
If you have any questions or need further assistance, please contact our customer support team at the following address: John Doe